The free We Connect Go app and the DataPlug (included as standard with your vehicle or available to purchase) helps you turn your Volkswagen into a connected car. The wide range of app features, including the digital logbook, driving style analysis and nearby Volkswagen service partners are easy to use via Bluetooth. Whether professional or personal, a new or used car, everyone can find the right challenge for them in our app.

We Connect Go currently offers the following functions: “My Volkswagen, Driving Style, Trip History, Statistics, My Challenges, Services and appointments, Parking Space, Fuel monitor/Charge monitor, Breakdown and assistance and All about your car.”
You can find further information on each function in the corresponding FAQ categories.

You will need the following components:

• A smartphone with an Android (version 5.0 or higher) or iOS operating system (version 9.0 or higher). 
• The We Connect Go app, available at the Play Store (Android) or the App Store (iOS). 
• The DataPlug (included in many Volkswagen models as standard). The DataPlug is also available from your Volkswagen dealership and, in a number of countries, from Volkswagen Accessories - online at http://shops.volkswagen.com.
• A compatible Volkswagen model. More information about We Connect Go and individual compatibility can be found on our homepage: www.connectgo.volkswagen-we.com.

You can connect your electric and hybrid vehicle to We Connect Go. Please note that there may be differences when used with an electric vehicle - for instance, we calculate efficient driving slightly different and other vehicle parameters are displayed for a trip. Our development team is working constantly to develop We Connect Go functions for electric and hybrid vehicles and will integrate these gradually into the We Connect Go app. 

You can normally find the software version in the settings menu of your smartphone.

• Android: Settings → Device Information
• iOS: Settings→ General → About

More information about compatibility can be found at our homepage: www.connectgo.volkswagen-we.com.

Your Volkswagen dealership will be able to tell you the price for the DataPlug. The DataPlug is often included as standard in new vehicles. The app and the associated functions are free of charge. 
Please note that your smartphone must be linked to an existing mobile phone contract including a mobile data packet in order to use the app. This may lead to additional costs.

We Connect Go is available in many European countries and some countries outside Europe, such as Brazil, South Africa and Argentina.
You can view all availability on our homepage: www.connectgo.volkswagen-we.com. 

This is generally caused by the autofill function on your smartphone. This function automatically fills in your address and inserts a blank space at the end of it. Because of this blank space, our server cannot recognise the email address that has already been registered.
Please check that there is no blank space at the end of your email address and try again.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

It may be that the GPS signal on your mobile phone is deactivated. Please first check that the GPS signal is activated on your smartphone and in the We Connect Go app settings. Both signals must be activated in order to correctly display the route.
The signal may also be affected in areas with weak reception such as underground car parks, resulting in an incorrect display.  \n\n When the energy saving mode is activated, the transmission power of your GPS signal from your smartphone may be weakened, or the signal may be deactivated. In order to ensure that your route is plotted correctly, please therefore use your smartphone as normal without the energy saving mode.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

This may be caused by various factors:

• The GPS signal on your smartphone and/or in the We Connect Go app settings is deactivated. Both signals must be activated. The signal may also be affected in areas with weak reception such as underground car parks, causing the parking space to be displayed incorrectly.
• The Bluetooth signal on your smartphone is not activated.  The We Connect Go app receives the signal that the vehicle is parked using Bluetooth from the DataPlug and saves the GPS data as a determined location. Without a connection, the parking space cannot be displayed.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

This may be caused by various factors:

• Searching by postcode/place name: if no Volkswagen service partner can be found in the area, the list of results appears blank. We are currently working on an extension that will show your nearest partner in such cases.
• Searching by place name with autofill: your smartphone uses this function to make it easier to type. It suggests words or, in this case, place names before you have typed the full place name. If you enter “Wolfsb”, for example, it will suggest “Wolfsburg”. If you then select the suggestion, your smartphone will always enter a blank space at the end. As a result, the We Connect Go app cannot correctly recognise the place name. When you are certain that there is no blank space at the end of the place name, please try again.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

You can only find authorised Volkswagen dealerships using the We Connect Go app. If the workshop you are looking for is not an official Volkswagen dealership, it will not be displayed in the app.

New Volkswagen dealerships may also not be listed. You must register in order to access the list which is constantly updated. If you are logged out or have no internet connection, you will be shown an offline list of all Volkswagen dealerships. However, this list is updated with each app update.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

The service interval or oil change service details are made available for the specific vehicle via the OBD (on-board diagnosis) interface. Some vehicle models do not communicate these details, meaning that they are not shown in the app.

The reasons for this generally have to do with time. When you start your vehicle, all warnings will light up as part of a quick check and then, if everything is OK, disappear again straight away. So that the DataPlug does not incorrectly report this quick light-up as an error in the We Connect Go app, it will only send active warnings if they are still lit up 60 seconds after the ignition is switched on.

If you turn on your vehicle but the engine is off, for example if you are typing an address into the navigation system, the DataPlug is already active and the 60 seconds begin counting. If you start your engine only after a short time, the warnings will light up as described above and the DataPlug will send them to the We Connect Go app, since it believes that they are real errors.
Should this happen to you, turn off the engine again, take out the key and start the engine again. The warnings should then disappear from the We Connect Go app.

If the problem persists, please contact Volkswagen customer support or your chosen Volkswagen Dealer.

Please note: the direct display in the vehicle and the instructions in the vehicle wallet remain the authoritative sources. We recommend following the information and recommendations, especially in the case of severe system faults, in order to prevent more serious damage to your vehicle. It should also be noted that you may place yourself and others in danger by ignoring any faults.

Warnings in the vehicle are to be given maximum priority. The direct display in the vehicle and the instructions in the vehicle wallet remain the authoritative sources. We recommend following the information and recommendations, especially in the case of severe system faults, in order to prevent more serious damage to your vehicle. It should also be noted that you may place yourself and others in danger by ignoring any faults.

On some vehicle models, it is possible that you have to give your one-off consent before the warning symbols are displayed. 

You can try to plug in the DataPlug again. Remove it from the OBD2 interface and plug it in again. If it still does not work, please follow the reinstallation instructions.

1. Open the We Connect Go app. 
2. Open the “Settings” menu and, under “DataPlug settings”, click on “Known DataPlugs”.
3. Swipe left on the DataPlug to reveal the “Delete” option. Please confirm this.
4. Now open the iOS settings, select “Bluetooth”, select the blue “i” next to the DataPlug under “My Devices” and select “Ignore this device”
5. Now use the We Connect Go app to install the DataPlug again in accordance with the description in the app. 

If the problem persists, please contact Volkswagen customer support or your chosen Volkswagen Dealer. You can also check the compatibility of your vehicle again. Please visit https://www.connectgo.volkswagen-we.com/de/de/ to find out whether your vehicle is compatible.

Various apps that aim to increase battery life and optimise the performance of your device may cause our background service, which looks out for the DataPlug, to close after an extended period and prevent it from restarting. Samsung devices include software developed specially by Samsung that do this. You can try to deactivate these apps in order to guarantee an automatic connection.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

The language in the vehicle details is changed only once every 24 hours. Please wait a day and check the information again. If the language has not changed after that time, please contact customer support or your preferred service partner.

To ensure optimal use of the app, you should not use your smartphone in energy saving mode with We Connect Go. The GPS signal may be weakened in energy saving mode, which may result in the following errors:

• Routes are not plotted correctly.
• Addresses on routes are not displayed correctly/not displayed at all.
• Your last parking space is not displayed.

If your routes are not recorded, this can mean that your smartphone is unable to connect to the DataPlug. In this case, please restart your smartphone and try again.

If the problem persists, please contact Volkswagen customer support or your preferred service partner.

You can also send a support request at any time without having to log in.  The support request can be made using an “Email” button in the app, which you can find under the “Support” menu item.  
Clicking on the “Email” button will automatically open an email to weconnectgo-supportwhatever@volkswagen.de with prefilled text containing information available from the app, making it easier for the We Connect Go support team to reply to your request.

At present, you are not able to choose whether your trips are shown in kilometres or miles. Your choice of country in the app determines whether your trips are shown in metric or imperial units.

In some cases, there may be connection problems if you want to make a phone call using the hands-free system while you are using We Connect Go.  For this special case, you will find hands-free mode in the settings, under “Making a phone call with the hands-free system”.  Please do not activate this unless you really do experience connection problems while making a phone call.  
Hands-free mode works as follows: 
Your We Connect Go app is connected to the DataPlug and you receive a call. The connection to the DataPlug is now broken. Your journey is still recorded by GPS, so long as you are connected to the hands-free system. Unfortunately, because there is no connection between the app and the DataPlug in this time, the energy-saving driving style cannot be calculated for this journey. The connection to the DataPlug is automatically restored once the call is ended. This ensures both a continuous trip record and flawless hands-free phone calls. 

At present, you can post your environmentally friendly driving data, your points score, your latest status achievement and completed challenges directly on social media (Facebook, WhatsApp, etc.). It will be possible to share other events in the future.

After you have downloaded and installed the We Connect Go app, you will be guided step-by-step through the installation of the DataPlug the first time you open it. It’s really quite straightforward. You sit in your Volkswagen, open the app and keep the DataPlug and its packaging handy. You will find the 8-digit PIN either on the side of the DataPlug or its packaging. You enter this in the input screen in the app and confirm it. Then you plug the DataPlug into the diagnostic connection (OBD2). On most Volkswagen models, this is located in the driver's footwell. Confirm this step in your app. Then you activate Bluetooth and GPS on your smartphone. Finally, switch on the ignition on your Volkswagen. The Bluetooth connection between the smartphone and the DataPlug is set up as soon as you click on “Create connection”. Caution: It may take up to two minutes to form a connection.

In the We Connect Go app, a connection symbol at the top centre of the screen lets you know whether you are connected, you are trying to connect, or the app is disconnected from the DataPlug. If you open the left menu, the status will be shown in the upper-left corner of your smartphone.

You can manage several vehicles in the We Connect Go app. These can be distinguished in the menu by way of different profiles.

Each user only sees the data that was sent to their respective smartphone. It's up to you whether you would like to share data with others on social networks. 

If you have any questions about We Connect Go, you can call us on 1800 102 0909 or send us an email at customer.carewhatever@volkswagen.co.in. You can also send us a support query in the support section of the We Connect Go app. Simply type your query or issue into the text box and click send. All the relevant information we need to solve your issue will be sent to us in just one click. 

The DataPlug is an OBD plug (on-board diagnostics), which is inserted in the diagnostic port (OBD2 interface) of your Volkswagen. It collects various information during a trip and sends it to your smartphone via Bluetooth. The information provides you, for example, with details about your driving style and the status of the vehicle.

We Connect Go is compatible with almost all new and used Volkswagen vehicles manufactured from 2008 (2010 for the Polo) with a petrol, diesel or electric engine. In many new vehicles, the DataPlug comes as standard. Your Volkswagen dealership will be happy to inform you whether the DataPlug comes as standard with your new vehicle. All Phaeton models are excluded.  
More information on the compatibility of our Volkswagen models can be found at www.connectgo.volkswagen-we.com.

After successfully pairing your smartphone, the Bluetooth connection will be made within 5 seconds. After interrupting the connection, e.g. due to leaving the vehicle, the connection is restored automatically.

As soon as the ignition of your vehicle is switched on, the DataPlug sends data to your smartphone.

You can connect other devices (e.g. hands-free system) to your vehicle while actively connected.

Simply turn off your Volkswagen and pull the DataPlug out from the OBD2 interface.

A simultaneous active connection is possible only with one smartphone. However, it is possible to disconnect the currently active connection at any time and establish the connection again with a new/different smartphone (similar to the first time the device is started up).

Please note: if there are several paired smartphones in the vehicle, it is always the smartphone closest to the DataPlug that is paired.

Each user only sees the data that was sent to their respective smartphone.

The We Connect Go app services work only in combination with the corresponding DataPlug. It is theoretically possible to use DataPlugs by other manufacturers in combination with the associated services. Please note, however, that Volkswagen accepts no liability for possible damage caused by the third-party DataPlug.

You can plug the DataPlug into the OBD2 interface in your vehicle. In most models, you can find this under the steering wheel on the left side (next to the pedals) of the footwell (or on the right side in right-hand drive vehicles). It is a purple-coloured component that is the same shape as the DataPlug. 
In the Touran, you must unhook the compartment below the steering wheel in order to access the area under the trim and the OBD2 interface. 

If you have any further queries, please contact Volkswagen customer support or your chosen Volkswagen Dealer.

To avoid draining the vehicle battery, the DataPlug turns itself off as soon as the vehicle is parked and the ignition turned off.

After updating your app, a message will appear on the lock screen and a pop-up in the app. The software in your DataPlug will be updated automatically as soon as the app connects to your vehicle after the update. Your vehicle needs to be stationary with the ignition switched on for the duration of the update process so that the software update can run successfully.  If the automatic DataPlug update does not work, you can manually start the update under “Settings” -> “DataPlug” -> “Software Update”. It may take up to one minute to update your DataPlug software. Following the update, a message will appear on the smartphone informing you that the update was successful. You can then use the app functions as usual.

A Volkswagen ID is your very own key to the digital world of Volkswagen. It allows you to easily register for Volkswagen services such as We Connect Go, We Park and many more. The Volkswagen ID contains your personal data (telephone numbers, addresses etc.) and your account settings as well as, for example, apps linked to your Volkswagen ID.

You can manage your Volkswagen ID in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page. Alternatively you can also go to the profile management page for the relevant Volkswagen service. 

You can change your access data (email address and password) in the Volkswagen ID portal under https://vwid.vwgroup.io/landing-page or in the profile management area of the application. Please note that in this case the access details for all applications linked with your Volkswagen ID will change.

If you have forgotten your password, you can either go to the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page or click on "Forgot password" on the application’s login page. Then you can enter your email address and click on the link in the email that will be sent to you. You will then be redirected to a page where you can specify a new password.
Please don't forget - your password applies for all services linked to your Volkswagen ID. This means that it will change for all applications when you specify a new password!
 

If your account has not yet been activated, you may still need to confirm the activation link sent to you by email. If the link has already expired, your details will have been deleted for security reasons and we will have to ask you to register again. If you did not receive the email, please check whether it ended up in your spam folder for unwanted messages. If you have not received an email, please register again.

If you enter your password incorrectly three times in a row, access to your user account will automatically be blocked for a short period of time for security reasons. The more often you enter your password incorrectly, the longer your account will be blocked. Once the block expires you can log in again with your password.

You can delete your Volkswagen ID user account at any time. In the profile portal at https://vwid.vwgroup.io/landing-page you will find an option to delete your details and your entire user account. Please note, however, that your details will be deleted from all services associated with your Volkswagen ID user account after it is deleted.

If you no longer wish to use a particular service connected with the Volkswagen ID and to log out, you can do this at any time via the Volkswagen ID portal under https://vwid.vwgroup.io/landing-page. 

The protection of your privacy when using our websites is particularly important to us. That is why we inform you thoroughly about the collection of anonymous and personal data in our privacy policy. Without your consent, the personal data collected on the Volkswagen AG websites will only be used to process contracts and your inquiries. In addition, your details will only be used for advertising and market research purposes or to design Volkswagen AG’s electronic services in line with requirements if you have given your prior consent to this.

The following browsers are supported and should allow optimum display of the portals/applications: 

• Google Chrome 40+ for Windows or Mac
• Internet Explorer 9+ for Windows or Mac
• Firefox 35+ for Windows or Mac
• Safari 7+ for Windows or Mac
   

You can manage your profile details in the Volkswagen ID portal at https://vwid.vwgroup.io/landing-page. Alternatively you can also go to the profile management page for the relevant Volkswagen service. 

You can see at any time which information about you is stored for the services associated with your Volkswagen ID in the profile portal at https://vwid.vwgroup.io/landing-page. The option to create an archive can be found in the "Privacy” menu.

"My Volkswagen" shows you information about your vehicle such as the mileage, battery voltage, vehicle VIN and other vehicle details such as model year, engine type, gear type, drive, etc. You can also see the date of initial registration and the date of the next vehicle safety inspection. 

The warnings and indicator lamps in the vehicle always take priority. If the displays are contradictory, please check the connection between the We Connect Go DataPlug and your smartphone, or visit a Volkswagen dealership.

If the problem persists, please contact Volkswagen customer support or your chosen Volkswagen Dealer.

Under the “My Tyres” option, you can select your vehicle’s tyres. You can then choose the type of tyre. Finally, you can call up the tyres in the app, enter information on the manufacturer, mileage and date of manufacture, and arrange an appointment to change tyres.

The information is current as long as the ignition is on and you are in range of the Bluetooth connection. The information content remains at the last stored value as soon as the ignition is switched off or if there is no longer a connection to your smartphone. For example, if you do not start your vehicle for five days, the data will be five days old. It should also be noted that any damage or malfunctions to your vehicle that occur after the vehicle is switched off will not be recorded. Unnoticed damage such as on the underbody may mean, for example, that engine oil may have leaked out after the engine was switched off, although the "My Volkswagen" function displays an accurate engine oil level.

The "Trip History" function records your trips. You can then view them using the We Connect Go app. You can view various information such as driving style and the start and destination addresses.

You can add comments to the individual trips and assign the trip to a category (“Private”, “Trip to work” or “Business trip”).

The “Trip to work” category refers to your work commute (there and back). The “Business trip” category refers to trips during your working hours, such as those to an external appointments. 

The data is stored on your smartphone from the first trip.

You can export a PDF file of the trip history with all available data such as reason for trip, comments and naturally the trip data. You can use this data as a driver’s logbook.

Note: tax offices may have different requirements for a logbook. Therefore, please first ask your tax office if this data and format are accepted.

In the trips overview menu, you can click a button in the header area which links to the “Export and Delete” screen. In this screen you can define the period and category for which the export is to be performed.  Initiate the export with a single click on “Export trips”. You can also swipe (iOS) or press and hold (Android) to export or delete trips in the trip overview. 

In the trips overview menu, you can click a button in the header area which links to the “Export and Delete” screen. In this screen you can define the period for which the export is to be performed. Initiate the export with a single click on “Delete trips”. 

We have developed a snap-to-road tool which corrects any deviation from the GPS and always plots routes on the road. This function is available to all users who have registered and successfully logged in.

If your route is not correctly plotted despite having logged in successfully, please contact customer support or your chosen Volkswagen Dealer. 

The blue line indicates the route you have covered. Red sections along the route indicate sections where you accelerated quickly or braked heavily. The red sections therefore indicate route sections where you can optimise your driving style.

Your trip is ended depending on the settings you make for the automatic trip end. If 90 minutes are set, the trip will be ended 90 minutes after you park your vehicle. If 0 minutes are set, the trip will be ended immediately after you park. 

You can end your current trip at any time with the “End trip” button. In particular, if you set the automatic trip end to 90 minutes for example, you can end the trip immediately after parking.

You can manually add routes to the route overview at any time. To do this, simply click “Add route” in the “Routes” menu and enter the data for your route. You can retrospectively edit manually entered routes at any time.

As manually entered routes are not recorded by your DataPlug, no values are available for efficient driving. For this reason you do not receive any points for the route. Furthermore, the service life, average speed and top speed for a manually entered route are not displayed, as the data is not available.

The “Driving Style” function collects driving data such as engine RPM, acceleration, braking, speed and coolant temperature, and calculates the efficiency of your driving style, shown in percent. If you have linked an electric vehicle to We Connect Go, your efficien driving style is calculated based on three parameters: acceleration, braking and speed. 

You can view your driving data by selecting a trip under the “Trips” menu and then clicking on the percentage figure. The various parameters are shown here in a pie chart.

You can reset or delete your driving data in the trip management.

Unfortunately, this is not technically possible. Only the driving profile that is connected with the DataPlug is shown on the device.

You can export your driving data as a PDF. You can post your trips and your points score, completed challenges, latest status achievement (silver, gold, etc.) and your percentage score for environmentally friendly driving on social networks/platforms. 

Your points for gentle driving result from the number of kilometres driven and the percentage of gentle driving. The more kilometres you drive with a gentle driving style of 90%, for example, the more points you get for the trip. The better your percentage with the same number of kilometres, the more points you get for your trip. 

In the app, you can perform challenges, which are divided into categories such as “Distance”, “Discovery”, “Skill”, etc. Each category contains various challenges. Completing challenges not only contributes towards an environmentally friendly driving style, but also earns you points that go towards your status. Completing one challenge unlocks the next challenge. This is true for all categories except “Discovery”: all challenges in this category are already activated for you.

All the challenges in the “Discovery” category are already unlocked for your country. For the other categories, simply click on an unlocked challenge before you set off and activate it by clicking.

You can pause all activated challenges and start another challenge. Your progress in the paused challenge is saved and you can resume it again at a later stage.  

You can activate a maximum of three challenges at a time. Furthermore, all the challenges in the “Discovery” category are automatically active in the background for you. As only three challenges can be activated at a time, you can pause active challenges and resume them later in order to complete other challenges in the meantime. 

To unlock challenges, you can either complete the unlocked challenges first or use the points you have collected to unlock and activate a challenge of your choice.

If you are on holiday abroad, for example, you can use your points to unlock the challenges available in that country. Discover your holiday destination with We Connect Go! (Currently available in the United Kingdom, Italy, Poland, Croatia, Spain, Portugal, Ireland and Germany)

The more points you have, the higher your status. Use your points to unlock challenges or start challenges abroad! You can also swap profile values for points in the function. 

The “Fuel Monitor” function recognises when you have to refuel automatically. You can also add fuelling processes manually. In the detail view of a fuelling process, you can view various information such as the time, mileage, number of litres filled, the total cost and price per litre. 

We Connect Go recognises a difference in the level of fuel in the tank and measures the refuelling amount in litres. As soon as your Volkswagen is started, theDataPlug sends the data regarding the level of fuel in your vehicle to the app. You will then be asked if you want to record the event.

You can enter data such as the fuel price, mileage driven and refuelling amount in the We Connect Go app and thus keep an overview of costs.

All instances of refuelling that you have carried out and saved during the use of the DataPlug and the app are also shown in the history.

You can enter the name of the filling station. The We Connect Go app normally enters the address automatically.

The “Service and appointsments” function allows you to view all Volkswagen dealerships (the one nearest to you will automatically be displayed), search for a Volkswagen dealership, view the contact details, including the telephone number, and it will navigate you there. Furthermore, you can manually send appointment requests to your dealership and manage these in the menu.

You can only find official Volkswagen service partners using the We Connect Go app.

We Connect Go uses the GPS data of your smartphone and can therefore navigate you to your nearest or preferred service partner.

The opening hours of Volkswagen dealerships cannot currently be viewed.

You make a normal phone call via a phone connection. Your data allowance will not be affected.

You can select your own service partner for each of your vehicle profiles. Access via “Settings” -> “Vehicle profile” ->”Vehicle administration” and select the vehicle for which you would like to change the service partner. Finally, set a Service Partner for your selected vehicle via the “Service Partner” menu item. Please note that you can only change your vehicle profile if no vehicle is linked to the DataPlug.

Your appointment requests remain with your old dealership. New requests are sent to your new service partner. 

Unfortunately, this function is not yet supported. To cancel an appointment, you will have to contact your service partner directly.

Your service partner will contact you, either by phone or by e-mail, to agree an appointment. Once you have agreed an appointment, you can enter it in the app.

To transfer your appointments to the calendar in your mobile device after you have entered the appointment, we need your confirmation that We Connect Go is authorized to access the calendar in your smartphone. Subsequent changes to your appointment will not automatically be transferred to the calendar in your mobile device.

The “Parking Space” function allows you to save, display and share the location where you last parked your vehicle. This displays your parking time so that you can always see when your parking time will expire, for example. You can also be navigated to your parking space at any time or share your parking space via WhatsApp or text message. 

As long as you do not post or send the parking space using the “Share” function, the location will only be viewable to you as the app user.

Based on the GPS technology used, the position is usually correct to within approximately 5 to 10 metres. However, this data may be affected by a number of different factors. As a result, the system can never guarantee that the position is precise. In underground car parks, for example, the GPS signal is weakened by the thickness of the walls.

This function offers you the option of viewing various statistics within your app. You can, for example, view detailed statistics on challenges, efficient driving, fuel costs etc. 

Day runs from 5:01 am until 9:00 pm and night runs from 9:01 pm until 5:00 am.

For breakdown service and customer support, you can enter two phone numbers in each case that will be dialled directly.

You can also reach the breakdown service at any time outside your country via the app. 

This function is currently not supported, but is being considered for future implementation.

You can connect your electric and hybrid vehicle to We Connect Go. Please note that there may be differences when used with an electric vehicle - for instance, we calculate efficient driving slightly different and other vehicle parameters are displayed for a trip. Our development team is working constantly to develop We Connect Go functions for electric and hybrid vehicles and will integrate these gradually into the We Connect Go app. 

The warning lamp display enables you to see the warning lamps of your vehicle clearly in the We Connect Go app. In this way you can easily identify anomalies in your vehicle and contact your service partner directly and quickly via the app to arrange an appointment to check your vehicle and rectify the issue.

Warnings in the vehicle are to be given maximum priority. The direct display in the vehicle and the instructions in the vehicle wallet remain the authoritative sources. We recommend following the information and recommendations, especially in the case of severe system faults, in order to prevent more serious damage to your vehicle. It should also be noted that you may place yourself and others in danger by ignoring any faults.

The direct display in the vehicle and the instructions in the vehicle wallet remain the authoritative sources. Warnings in the vehicle are to be given maximum priority. 

The number of warning lamps displayed depends on the vehicle type. A distinction is generally made between yellow and red warning lamps. If a yellow warning lamp lights up you can request an appointment with your service partner via the app. If a red warning light appears you should stop driving. In this case you should contact the breakdown service via the telephone number listed in the app.

If a warning lamp comes on we recommend the following procedures. Either send an appointment request via the We Connect Go menu (if warning lamp is recognised by the app) or via the warning and indicator lamps in menu option “Breakdown and assistance”. There you can select the displayed warning lamp and send an appointment request. There is the option in the settings under “Services” to agree to the automatic sending of appointment requests at the scheduled oil service and inspection interval, in order to have requests sent automatically.

Please check if this warning lamp displayed to you in the app is also displayed in your vehicle. If the warning lamp is displayed in your vehicle, we recommend you visit your preferred Volkswagen service partner promptly. You can do this directly via your app by sending an appointment request via Service Lead to your Volkswagen dealership, or by contacting your contact person by telephone to arrange an appointment to inspect your vehicle.

Service leads are appointment enquiries at your preferred service partner that can be triggered manually or automatically via your app. If your app displays a warning message, for example, you can send an appointment enquiry directly. Your Volkswagen service partner will contact you and suggest appointment times. 

If yellow warning messages are displayed in the “We Connect Go” menu in your app (arrange service appointment) or if you need to contact a service partner in the tyres or battery voltage section (arrange tyre or battery appointment), you can send Service Leads to your preferred service partner. 
Note: if there are red warning messages, the number of our breakdown service will be shown to you immediately in the app. A service lead cannot be created here. 

In the settings, you can switch between manual and automatic at any time. Enquiries about inspection services and oil services can be sent automatically. Yellow warning messages can only be requested from you manually. 

You can send a Service Lead to your preferred service partner at any time regardless under Services and appointments.

The following data is provided to the dealership: vehicle identification number, description, mileage, brand/model/model year, engine code, gearbox code, inspection service interval, oil service interval, form of address, title, first name/surname, telephone and email address.

A message is displayed on your telephone as soon as an automatic appointment enquiry has been generated.

The data backup is only activated for registered users.

The data are automatically updated on a regular basis.  Larger data, however, is only backed up on Wi-Fi, in order to minimise mobile data usage. Data backup can also be activated manually in the settings under “Services”. 

Simply install We Connect Go onto your new device and log in with your username and password. Your backed up data will then be automatically transferred.

The backed up data is platform-independent and can brought onto another system.

Unfortunately, the Bluetooth connection between the smartphone and DataPlug cannot be transferred to another smartphone. If you change your smartphone, you must connect your We Connect Go app to your DataPlug again. 

As long as you are logged in, your local data is retained on your smartphone without a backup. Before you log out, you should do a backup, as newly saved data will otherwise be deleted. 

You can delete your stored data at any time. You can find the option for deleting your data under Settings in the menu item “Data backup” under Further Options. The local data on your smartphone is retained as long as you are logged in.